Did not receive the verification code email.

Troubleshooting issues with one-time passwords.

How do I disable login verification codes?.

I did not try to sign in to Zoom, why am I receiving an OTP email?.

Why am I being asked to input this verification code?.I received the error message 'We detected an unusual sign-in from a device or location you don't usually use.' What does this mean?.Frequently asked questions about one-time passwords (OTP).Note: This security feature applies to user accounts who use email and password as their sign-in method (as opposed to single sign-on, Google, Facebook, or Apple ID) and don’t have two-factor authentication (2FA) enabled. An example of when Zoom may send you an OTP is when it detects a suspicious login, such as from a different location or device than normal. An OTP is a time-sensitive verification code that is sent to your email inbox, in which you must enter that verification code in Zoom to verify that it’s you.

Zoom has implemented a one-time password (OTP) security feature, also known as a verification code, to mitigate account hijackings due to compromised or weak credentials and help keep your account more secure.

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